Product and version
Name the LineSW product, its visible version, WordPress and WooCommerce versions where applicable, operating system and browser.
LineSW support
Product help, installation and digital delivery.
Use one support entry point for LineSW products and web services. Send the product name, public version, expected result and a reproducible description of the problem.
Safe
Share only what is needed
Never email passwords, payment card data, private keys or an unreviewed database export. We will arrange a safer handoff if diagnostic files are required.
Contact
Information that helps us reproduce the issue
Steps and result
Describe what you did, what you expected and what happened. Include the exact error text and the time of the event.
Reviewed evidence
A screenshot, sanitized log or reviewed support ZIP is useful. Remove customer, order, access and payment data before sending it.
Installation
Start from the public product page
WordPress products
- Use the public WordPress.org page or the exact LineSW download linked from the product page.
- Create a backup and test significant changes on staging.
- Keep Free/Core active when the paid add-on requires it.
- Verify the result before enabling scheduled jobs or catalog writes.
MacCommander
- The public page remains in pre-release mode until an App Store link is verified.
- Do not install packages offered outside an approved public channel.
- Use the version and system requirements shown on the product page.
- Report cloud shortcut issues with the storage provider and macOS version.
Orders and delivery
Product-specific checkout information takes priority
Free releases
Use the public download channel shown on the product page. A local release candidate is not a public release until the public channel has been verified.
Paid software
Price, billing period, renewal, site count, delivery and license details are the values shown in the selected checkout and order confirmation.
Web services
Custom work starts only after the scope, responsibilities, price and delivery terms have been agreed separately.
FAQ
Common support questions
Is a response time guaranteed?
No public response-time SLA is currently promised. Send urgent production impact clearly in the subject and include the information needed to reproduce it.
Can support log in to my website?
Do not send credentials by email. If access is necessary, the scope and a secure temporary handoff must be agreed first.
Where do I request a refund?
Use the process and conditions shown at checkout, then email info@linesw.com with the order number and reason. Do not send payment card data.
Where are current versions listed?
Use each product page and its official public download channel. The website does not present an unpublished candidate as available.
Which languages can I use?
The public website is available in Czech, English, German, French, Spanish, Chinese and Russian. Support availability in a specific language is confirmed for each request.
Operator and contact
LineSW is operated by Lineline s.r.o.
Lineline s.r.o.
Lineline s.r.o., Company ID 19698810, registered office at Bulharská 996/20, Vršovice, 101 00 Prague 10, Czech Republic. Registered in the Commercial Register maintained by the Municipal Court in Prague, file C 390356; incorporated on 6 September 2023.
info@linesw.com
Send project requests, support and legal enquiries to info@linesw.com.